The Office of the Ombudsperson receives enquiries and complaints about the practices and services of public agencies within its jurisdiction. Our role is to impartially investigate these complaints to determine whether public agencies have acted fairly and reasonably, and whether their actions and decisions were consistent with relevant legislation, policies and procedures. Our services are provided free of charge.

The B.C. Ombudsperson is:

an officer of the provincial legislature

independent of government and political parties

responsible for making sure that the administrative practices and services of public agencies are fair, reasonable, appropriate and equitable

You can find more information about us and what we do on this website. If you have questions or would like to make a complaint, please contact us.

By toll-free telephone access:
1-800-567-3247 (all of B.C.)

By local telephone access:
(250) 387-5855 (Victoria)

Hours 8:30am to 4:30pm
Monday to Friday

By Mail:
PO Box 9039 STN PROV GOVT
Victoria BC V8W 9A5

By fax:
(250) 387-0198 (Victoria)