Call Centre services - Information available anytime.
The Call Centre can help you with questions about any in-Canada processes. For questions about overseas applications, please contact your local visa office.

Read our tips for clients.

Our automated telephone service is available 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can

•listen to pre-recorded information about Citizenship and Immigration (CIC) programs,
•order application kits, and
•check the status of your application.
For information on citizenship and immigration programs and services, including the Permanent Resident Card program.

1-888-242-2100 (in Canada only)

If you are deaf, deafened or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8:00 a.m. to 4:00 p.m. your local time by calling 1-888-576-8502 (in Canada only).

Call Centre agents can help you with questions about in?Canada processes for citizenship and immigration programs and services.

They are available Monday to Friday, 8:00 a.m. to 4:00 p.m., your local time, except for statutory holidays. The Call Centre agents can help you in English or French.

You must choose one of the first five recorded options before you can speak to an agent.

Please note: Agents cannot make decisions on applications that are being processed by Case Processing Centres or CIC offices, nor can they assist in processing applications more quickly.

Tips for clients

Since call volumes are higher on Mondays and Tuesdays, you are encouraged to contact the Call Centre later in the week.

As an alternative to the Call Centre, you are also encouraged to obtain information on CIC’s programs and services on this website. For example, you can:

•order or download and print application kits
•Check application processing times
•Check the status of your application
•Pay your fees or print an official receipt
•Check if you are eligible to apply for citizenship
•Change or notify us of a change of address