Provincial

Workers' Advisers Office

Address: 
500 8100 Granville Avenue
Richnmond, British Columbia V6Y 3T6 Canada

Phone: 

Vancouver/Lower Mainland(604) 713-0360 1-800-663-4261

Fax: 

(604) 713-0311

Provides advice, education and representation to workers, their dependents and other stakeholders while fostering safe and healthy workplaces.

Service BC

Phone: 

In Vancouver call: (604) 660-2421

Service BC is a provincial call centre that provides services to all British Columbia residents, on behalf of provincial government ministries, Crown corporations and public agencies.

Hours of operation for Service BC are 7:30 a.m. to 5:00 p.m. - Monday through Friday

In Victoria call: 1-250-387-6121
Elsewhere in B.C. call: 1-800-663-7867

Telephone Device for the Deaf (TDD)
In Vancouver call: (604) 775-0303
Elsewhere in B.C. call: 1-800-661-8773

Ombudsperson

Address: 
2nd Flr - 756 Fort Street
Victoria, British Columbia V8W 1H2 Canada

Phone: 

1-800-567-3247

The Office of the Ombudsperson receives enquiries and complaints about the practices and services of public agencies within its jurisdiction. Our role is to impartially investigate these complaints to determine whether public agencies have acted fairly and reasonably, and whether their actions and decisions were consistent with relevant legislation, policies and procedures. Our services are provided free of charge.

The B.C. Ombudsperson is:

an officer of the provincial legislature

independent of government and political parties

responsible for making sure that the administrative practices and services of public agencies are fair, reasonable, appropriate and equitable

You can find more information about us and what we do on this website. If you have questions or would like to make a complaint, please contact us.

By toll-free telephone access:
1-800-567-3247 (all of B.C.)

By local telephone access:
(250) 387-5855 (Victoria)

Hours 8:30am to 4:30pm

Employers Advisers Office

Address: 
Suite 620 - 8100 Granville Avenue
Richmond, British Columbia V6Y 3T6 Canada

Phone: 

(604) 713-0303

Fax: 

(604) 713-0345

Phone Toll Free: 1-800.925.2233

A worker adviser or advocate office is typically an independent agency of the department responsible for health and safety in your jurisdiction but it may be appointed by a separate government department. This office generally provides free services to most injured workers and their survivors in workplace compensation or insurance matters. Eligibility for assistance does vary from region to region. Contact your local office for details.

Worksafe BC

Address: 
100 - 5500 152nd Street
Surrey, British Columbia V3S 5J9 Canada

Phone: 

(604) 231-8888 (Richmond)

Day Emergency: 1-888-621-SAFE (7233)

Night Emergency: 1-866-WCB-HELP (922-4357)

Fax: 

(604) 279-7408

Emergency and accident reporting - Monday - Friday
8:30 a.m. - 4:30 p.m.

Critical incident response - Seven days a week
9:00 a.m. - 11:00 p.m.

Claims mailing address:
PO Box 4700, Stn Terminal
Vancouver, BC V6B 1J1

Claims telephone: 604-231-8888
Toll-free: 1-888-967-5377

Claims fax: 604-233-9777
Toll-free: 1-888-922-8807

Employer Services/Assessments
Telephone: 604-244-6181
Toll-free: 1-888-922-2768
Fax: 604-244-6490

Prevention
Telephone: 604-232-7070
Fax: 604-232-7077
Call Centre and Information Line: 604-276-3100
Toll-free: 1-888-621-SAFE (7233)

Health and safety emergency and accident reporting
Monday - Friday, 8:30 a.m. - 4:30 p.m.
Phone: 1-888-621-SAFE (7233)

After hours (Richmond)
Toll-free: 1-866-WCB-HELP (922-4357)

Ministry of Social Development

Division: 

Region 3
Delta/Surrey West Employment and Assistance Office

Address: 
130 13749 - 72 Avenue
Surrey, British Columbia V3W 2P2 Canada

Phone: 

(604) 586-5600 (Press 7) Main Line

Fax: 

(604) 501-3236

300 - Fraser Regional Office
1800 - 13450 - 102nd Avenue
Surrey BC V3T 5X3

Telephone: 604 586-2992
Fascimile: 604 586-2681

Ministry of Children and Family Development

Division: 

North Delta

Address: 
200 - 11861 88th Avenue
Delta, British Columbia V4C 3C6 Canada

Phone: 

(604) 501-3237

Fax: 

(604) 501-8202

Delta/West Surrey Community Corrections

Division: 

Adult Custody

Address: 
8285 120th Street
Delta, British Columbia V4C 6R1 Canada

Phone: 

(604) 501-3292

Fax: 

(604) 501-3294